Refund Policy

1.MetroBOX collects the first month storage rental payment upfront and schedules the recurring billing to coincide with the same day of the month that you begin to use the storage unit.

A minimum 5 business days is required when you wish to end your storage rental. We will refund any unused rent on a daily pro rata basis after the minimum charge of one month rental period and taking into account items 2 and 3 below.

2. Early termination of 6+ or 12+ month discounted storage term will result in your rental to be repriced based on the monthly rates applicable for the shorter period and will also incur an early termination fee of $20.

3. Any outstanding amounts owed (e.g. terms for the loading fee) will be deducted from the final outstanding payment.

This page outlines our Terms of Service. For a full listing of MetroBOX’s Terms and Conditions of Storage, please refer to the standard Self Storage Association of Australia (SSAA) Standard Mobile Self Storage Agreement template here.