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    Don’t believe us? Have a look and see what what our customers say

    Susie
    Susie
    09:53 20 Jan 22
    Terrible customer service. They do not reply and do not follow up when they say they will.
    Elisabeth Wightman
    Elisabeth Wightman
    03:10 09 Feb 21
    We had our treasured belongings picked up and stored with Metro-box for 18 months and can highly recommend this as a number 1 option for pickup and storage.
    Jacqui Alexis (Jacqui)
    Jacqui Alexis (Jacqui)
    02:16 06 Feb 21
    My initial experience with Metrobox was great. Arranging removalists was easy, they came on time collected my furniture and were friendly and professional. Unfortunately once they had my furniture the experience changed... completely. Getting my furniture back was a horrible experience… I called on a Monday to organise Friday delivery. They were unable to confirm availability, were only worried about the money I would owe before agreeing to return my furniture, were very rude and uncaring and kept telling me they would call back but didn’t. I had to keep chasing and at one stage I was told I would have to pay an extra $100 if I could not save a lift for them all day. Finally late on Tuesday they tell me they would deliver with the caveat that they can’t give a set time (I don’t mind, just happy for delivery to be arranged by this point).I collect keys to my apartment Friday morning and go and wait at apartment. (Lucky my helpful building manager agreed to hold the lift for me all day, just FYI). At 1pm get a call from Metrobox “sorry we wont be able to deliver your box today. You’re welcome to come get it yourself if you like” (Haha seriously! I am one girl without a truck 😉 and I have paid $230 for Friday delivery) or we can deliver tomorrow between 8 – 9am tomorrow”. I agree to Sat morning delivery.Sit there furniture-less waiting on Sat morning…“Sorry due to circumstances beyond our control we don’t know when your box will arrive”…by this time I’m not surprised.Lucky they came only an hour or so late, and to be fair, the delivery guys were fantastic and were so careful with my furniture / apartment, (hence not 1 star) however I would highly not recommend Metrobox. Moving is stressful and the people I dealt with (on the phone, not the delivery guys) were so unhelpful and just wanted more money. I completely understand they were busy on the Friday but they should have just said no, because wasting a whole day when you work full time and you’re moving is so draining/frustrating and while I can laugh I about it now, I wasn’t laughing at the time :(The problem with Metrobox’s model is once they have your furniture they kind of have it hostage because you can’t collect it yourself (unless you have a truck), you have to organise someone to go to Mulgrave and reload it, which is obviously just inconvenient / expensive. I have heard great reviews about Taxibox from two friends. Taxibox are more flexible (ie. you can collect the box yourself or they will do it for you) so I would recommend looking into that option if I were you 🙂read more
    Adele Plummer
    Adele Plummer
    19:57 06 Jul 20
    Would definitely recommend metrobox. All of my belongings were in perfect condition, cheap prices for storage and removal, arrived on time, friendly and professional. Very happy thank you!
    Luke Svensson
    Luke Svensson
    23:26 09 Sep 19
    I fit my whole 1 bedroom place into 1 metrobox. Couldn't believe how the metrobox removalists got all my furniture and boxes into a single box. Super cheap as well.
    Michelle Egan
    Michelle Egan
    04:26 19 Aug 19
    Really helpful, relaxed and friendly. Made the move very straight forward and nothing was a big issue. Highly recommend Fabricio and Caio.
    leshy muzik
    leshy muzik
    23:38 09 Aug 19
    Top service,on time, bigger than i expected. I didn't even need the 2nd box, so they didn’t charge me for it. ...good on ya guys,couldn’t ask for more
    Michael Burden
    Michael Burden
    10:33 22 May 19
    Good quality storage units and friendly staff
    Violet Barry
    Violet Barry
    22:43 21 May 19
    What a great way to store your stuff and hassle free too! From the get go it was easy to book and the team that loaded the Metrobox handled my items with care and caution. Would highly recommend to anyone.
    See All Reviews
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    Step 1

    We Deliver.

    Finding the time in your busy schedule to move your belongings to and from a storage facility can be frustrating and difficult. Luckily for you, that’s where we come in. We take the headache out of storage by delivering a storage module straight to your front door. We deliver mobile storage units to all residents and businesses in the Melbourne region, making your moving experience hassle and stress free.

    Step 2

    We Pack.

    Our services don’t just stop at delivery. We make your moving experience even easier by offering the option of packing your storage unit ourselves. Our team of experts prevent the risk of self injury by packing your storage unit for you. With over a decade of experience our team are able to stack your unit with tetris like precision, ensuring you get the most space out of your unit and the most bang for your buck.

    Step 3

    We Store.

    If you’re going overseas, or are waiting for your new home or business premise to be ready, we can take your unit away and store it at our secure storage facility until you are ready to access it. Metro Box Self Storage uses the latest wooden, breathable modules, ensuring your belongings are not only safe, but are well preserved and free of damage caused by mould or damp. Our secure storage facility has 24/7 CCTV, on-site security personnel and restricted access to ensure the security of your valuable assets.

    With multiple warehouses across Melbourne, we can service areas such as Kingsgrove, Bondi, Mascot, Inner West, Alexandria, Marrickville, Waterloo, Wolli Creek, Moore Park, Pyrmont, Rockdale, Matraville, Rozelle, Randwick, Annandale, Ashfield, Bexley and many more on short notice, meaning you can move & store your goods sooner without the premium price tag.